terms and
conditions

CUSTOMER SERVICE
Please contact Customer Service to place orders or for enquiries or concerns. Phone +612 9314 2125
Trading hours: 9:00am to 5:00pm Eastern Australian Time Mon to Fri Please use this number for follow-ups, stock availability, product information, shipping, and any questions.

MAIL ORDERS
Please mail completed order form to:
TWC Network Pty Ltd (Top Win)
777 Anzac Parade, Maroubra NSW 2035
Sydney - Australia
Please note the following guidelines for mail orders. If it is an urgent order, please call the Customer Service Department for stock availability prior to sending your order. Please allow 24 hours for the processing of your order after we receive it.
Our website ordering process is secure, but if you prefer not to order over the Internet you can:

ORDER BY PHONE
Fill out the order form, have your credit card number ready & call us at (+612)9314 2125. We are ready to assist you at all times. If no one is available at the time of your call, please leave your name and number so that we can call you right back. Once you have left your message we will keep trying until we reach you.

ORDER BY MAIL
Fill out the order form. Add up the cost of your purchases and add the cost of shipping and handling charges. Mail your order with a cheque, money order or credit card details to:
TWC Network Pty Ltd (Top Win)
777 Anzac Parade, Maroubra NSW 2035
Sydney - Australia

ORDER BY FAX
Fill out the order form. Add up the cost of your purchases and add the cost of shipping and handling charges. Fax your order with all the appropriate information included as to the method of payment to: Fax (612) 93142173. Be sure to include a phone number where you can be reached.

ORDER BY EMAIL
Add up the cost of your purchases and add the cost of shipping and handling charges. Email your order with all the appropriate information included as to the method of payment to: topwin@topwin.com.au Be sure to include a phone number where you can be reached.

SHIPPING & HANDLING
Shipping/Handling charges for delivery inside Australia and outside Australia will be made at cost, and can be individually quoted. We will quote you by email if you request it.
International Shipments can be shipped by either Air Parcel Post or by EMS Courier or Federal Express. Air Parcel Post is far less expensive but also much slower than EMS or FEDEX. Freight charges with either carrier will vary by weight and destination plus a $5.00 handling fee.

PAYMENT
We accept Visa, Bankcard and MasterCard. Checks and money orders must be paid in U.S. dollars or Australian dollars only. Orders cannot be shipped C.O.D. or on account.

RETURN POLICY
ALL RETURNS MUST BE SHIPPED TO:
TWC Network Pty Ltd (Top Win)
777 Anzac Parade, Maroubra NSW 2035
Sydney - Australia
If returning merchandise:
(1) We must be notified at the time you received the merchandise (within 2 days).
(2) When we are notified we will give you an authorization number. The item has to be returned within 10 days of the invoice date and in perfect condition. Write a note on the invoice with the reason for returning and include instructions telling us what you would like done.
(3) Absolutely no refunds or returns after two weeks.
(4) There will be a 15% restocking fee on all returns.

PRICING
Prices are subject to change without notice. We will try to keep them as low as possible, passing the savings on to you, our customers.

GST
All prices displayed in the Australian products catalogue include GST (10%).
If you have questions, please call +612 9314 2125. We will be glad to help you.